If you would like to cancel your order please email us. and include your order number. We will respond to cancellation requests during normal business hours. Please note that some orders may not be able to be cancelled if they have already been fulfilled. In that case, they will need to be returned.
Returns & Refunds
If you’re not completely satisfied with your order, you can return your product within 14 days of delivery for a full refund (excluding original shipping costs) as long as the product is returned in new, unused condition. All returns and exchanges must be requested and approved by our team, and received with original packaging and components. Once the return is approved, we will provide a return address to ship the product to. The product must be received in new condition, free of any signs of use, damages, or marks. For ease of processing a refund, please include the corresponding order number and full customer name. We cannot guarantee that your item will be accepted for a refund if it does not meet these requirements. The sender must pay for return shipping. If a return is approved, a refund will be issued for the cost of the product. Original shipping costs are non-refundable. You will be refunded using the same payment method used, within 1-2 weeks after receiving your return. For international orders, please note that VAT/Import duties and taxes are the responsible of the customer solely.
If you have any issues, questions, or concerns, please contact firstname.lastname@example.org or through our support form. Be sure to provide your order number 🙂
If you would like to exchange a product that is defective, please contact us. We will issue a replacement for products which fall under our warranty and are approved by our team. The defective item will need to be returned to us. Please contact us to begin an exchange by emailing email@example.com or through our support form and provide your order number and the issue you are having. Please provide as much detail as possible for our team to review.