COVID-19 Shipping Update:
We are still shipping and operating at this time! To ensure the safety of our staff, workers, and warehouse, our operations are limited to a few times per week. General orders have a 10-12 business day processing time. If your order is urgent or required by a certain time period, please contact us and we will see what we can do. Below you will find the couriers we use for domestic and international shipments. If you have a preferred courier service for your area, don’t hesitate to reach out to us – we’re happy to specify the courier used for your shipment.
GENERAL INFORMATION
- Domestic orders (within North America) ship via Fedex, UPS, USPS Priority.
- International orders (outside of North America) ship via DHL and UPS.
COVID-19 Update: International orders are seeing slightly longer transit times of 3 business days due to extra processing times in customs. Domestic shipments remain unaffected.
All orders will come with a valid tracking number as soon as your order is shipped. If you would like to check on the status of an order, please email us with your order number and we will endeavor to get back to you as soon as possible! If you would like us to change your shipping address, please contact us. Please note we cannot change, alter, or cancel an order once it has been dispatched.
Our normal business hours are Monday-Friday, from 9am-6pm PST. Any and all orders processed over the weekend or on public holidays will be processed the next working day. All orders are shipped from California.
MODEL Y JEDA USB HUB:
Pre-orders for the Tesla Model Y USB Hub are set to ship in May 2020. More information will be sent via e-mail as May approaches. We do not foresee any changes in this timeframe.
INTERNATIONAL SHIPPING
For international orders, we ship via UPS and DHL. Customs duties and fees can be imposed at will. International customers are responsible for customs clearance, duty, and/or foreign taxes in the country they are shipping to. Please note that we are required by law to declare the value of the merchandise.